These Terms & Conditions govern the services provided by Contentandco Ltd and the use of our website. By engaging our services or submitting an enquiry, you agree to these terms. Please read them carefully.
1. Who we are
This website (horizonhalo.uk) is operated by Contentandco Ltd, a company registered in England & Wales under company number 17309993, with its registered office at 7a Durham Drive, Jarrow, NE32 4TB ("we", "us", "our"). You can reach us at [email protected] or +44 7882 521 009.
2. Our services
We are a marketing and content studio. Our services include social media management, SEO growth, content production, paid media management, brand & creative direction, and full-service retainers, as described on our website. The precise scope, deliverables and exclusions for your engagement will be set out in a written proposal or statement of work. Anything not expressly included in that document is out of scope. Advertising media spend for paid campaigns is billed separately and is not included in management fees unless stated.
3. Enquiries and how a contract is formed
You can enquire via our website contact form, by email or by phone. An enquiry is not a binding order. A contract is formed only when we issue a written proposal and you accept it (in writing or by email), or when a retainer agreement is signed by both parties.
4. Pricing and quotes
Prices shown on our website are indicative starting points (for example, retainers "from £850/month"). Your specific fee is confirmed in your proposal. Unless stated otherwise, quotes are valid for 30 days from issue. Prices are exclusive of VAT where applicable.
5. Payment terms
- Retainers are invoiced monthly in advance; project work is invoiced as set out in the proposal (often a deposit up front and the balance on completion).
- Invoices are payable within 14 days of the invoice date unless agreed otherwise.
- Accepted payment methods are bank transfer and card payment.
- We reserve the right to charge statutory interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998, and to pause work on overdue accounts.
6. Delivery and your responsibilities
We will carry out our services with reasonable skill and care and aim to meet agreed timelines. Timelines depend on you providing, promptly, the materials, access, approvals and feedback we need (for example brand assets, account access and sign-off). Delays in providing these may extend delivery dates. We are not liable for delays caused by matters outside our reasonable control.
7. Cancellation and cooling-off
Retainers may be cancelled by either party with 30 days' written notice, unless a fixed term is agreed in the proposal. Where you are a consumer entering a distance contract, you have a statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013. If you ask us to begin work during that period, you may be charged for work performed up to the point of cancellation.
8. Refunds
For services not yet performed, we will refund any advance payment less the value of work already carried out and any non-recoverable costs committed on your behalf. Your statutory rights under the Consumer Rights Act 2015 (that services be provided with reasonable skill and care) are unaffected. If a service falls short, we will first seek to put it right; where that is not possible, a proportionate price reduction or refund may apply.
9. Intellectual property
Final deliverables that we create specifically for you transfer to you upon full payment. Until then, all rights remain with us. We retain ownership of our pre-existing tools, templates, know-how and working files. You grant us a licence to use materials you supply for the purpose of delivering the services, and to feature completed work in our portfolio and marketing unless you ask us in writing not to.
10. Limitation of liability
Our total liability arising from an engagement is limited to the total fees paid by you for that engagement in the 12 months preceding the claim. We are not liable for indirect or consequential losses, or for loss of profit, revenue, goodwill or anticipated savings. Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under UK law.
11. Dispute resolution
If a dispute arises, please contact us first at [email protected] so we can try to resolve it directly. If we cannot, both parties agree to consider mediation before starting court proceedings. This does not affect your right to bring a claim in court.
12. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
13. Changes to these terms
We may update these terms from time to time. The version that applies to your engagement is the one in force when your proposal is accepted. The "last updated" date above reflects the current published version.